Refund policy

Free returns if you receive an incorrect order. Please inspect your artwork immediately on arrival and let me know about the error within 14 days from when your package arrives by emailing Naia@PureAlophaArt.com

Fine Art Bags may be returned within 14 days of purchase. Customer pays for return shipping. Return processing time is 7 days after item is received back in unused condition.

Exchanges

Fine art prints on paper are the only items eligible for an exchange. If you receive your paper print and feel the colors or image is not right with your space, you can exchange your artwork for an equal or lesser valued item within 14 days of arrival. The item must be returned in new condition, undamaged and in its original packaging. Shipment for the returned item and shipment for the replaced item will be passed onto the customer. To be eligible for an exchange, your item must be in the same condition that you received it and in its original packaging.

Original artwork and canvas prints are final sale. Please get in touch if you have questions or concerns about your specific item prior to purchasing.

Damages

All items are inspected and packaged intentionally with care to ensure your artwork is protected, however we cannot control the postal carrier’s process. The shipping company used is liable for any mishandling or failed delivery but is not liable for any damage incurred after arrival.

*Please be sure to keep your art in a safe location. As with all fine artwork it is important to keep away from water, liquids, fire & direct sunlight. Please ensure to frame your paper prints behind glass to protect them from humidity.

Not Delivered / Lost

If your package is marked “Delivered” and you have not received it, please check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect, however we are happy to forward any packages that are returned to us as undeliverable. In this case, you will be invoiced for the forwarded shipping. If the address is correct, please contact the shipping company directly.

Cancelations / Refunds

We understand that at times duplicate orders are created on accident. Duplicate print (canvas and paper) orders are the only orders viable for a free cancelation and refund. Please reach out within 24 hours of purchasing so we can cancel your duplicate order.